Shipping

Shipping Policy

At The Artisan Soaps, every order is carefully packed to ensure your handmade soaps arrive in perfect condition.

Delivery Areas

We currently deliver across Pakistan.

Processing Time

  • Orders are processed within 1–2 business days.
  • Orders placed on Sundays or public holidays are processed on the next working day.

Delivery Time

  • Major Cities: 2–4 business days
  • Other Cities & Remote Areas: 3–7 business days

Delivery times may vary during holidays or promotional periods.

Shipping Charges

  • Shipping charges are calculated at checkout.
  • Free shipping may be available on selected promotions or minimum order values.

Order Tracking

Once your order has been dispatched, our courier partner will contact you regarding delivery.

Cash on Delivery (COD)

We currently accept Cash on Delivery (COD) for all orders within Pakistan.

Please ensure:

  • Someone is available to receive the parcel.
  • The exact amount is ready whenever possible.
  • Orders may be confirmed via phone call or WhatsApp before dispatch.

If we are unable to reach you for confirmation, your order may be delayed or cancelled.

Order Verification

To maintain smooth deliveries and reduce fraudulent orders, our team may contact customers via phone call or WhatsApp before shipping.

Returns & Exchanges

Customer satisfaction is important to us. If you receive a damaged or incorrect item, we're here to help.

Eligible for Return or Exchange

  • Wrong product received
  • Damaged product during delivery
  • Defective or broken product

Please contact us within 48 hours of receiving your order and provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging (if applicable)

Non-Returnable Items

Due to hygiene and personal care standards, we cannot accept returns or exchanges if:

  • The soap has been used.
  • The product has been opened or damaged after delivery.
  • The product was ordered incorrectly by the customer.
  • The request is made after 48 hours of delivery.

Refund Policy

Since we operate on Cash on Delivery, approved refunds (if applicable) will be issued through:

  • Bank Transfer
  • Easypaisa
  • JazzCash

Refunds are typically processed within 5–7 business days after approval.

Damaged Parcels

If your package appears damaged upon delivery:

  • Take clear photos before opening.
  • Contact our customer support immediately.
  • We will investigate and arrange a replacement if the damage occurred during shipping.

Order Cancellation

You may cancel your order before it has been dispatched.

Once an order has been shipped, it cannot be cancelled.

Need Help?

If you have any questions regarding your order, shipping, or returns, please contact our customer support team through:

We're always happy to assist you and ensure you have a wonderful shopping experience with The Artisan Soaps.